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Office buildings reflecting clouds, low angle view Toyota

Toyota (New Zealand) - Agility

 

Organization:

 

The client was a large international automotive manufacturer subsidiary that was failing to hit their internal performance metrics.

 

Engagement:

 

We worked with the CEO and senior management team identify and improve the management, responsivity, reporting & methods of working of all operational activities, except client engagements (which was functioning at the desired level).

 

We reduced office staff, re-designed back-office operations and implemented new client management and financial control systems. More inclusive ways of working were introduced in order to improve internal communication, accountability, workflows and customer centricity.

 

Results:

 

Company profitability increased by 210% within 12 months & measure improvements were achieved in line with a range of predetermined performance indicators.

 

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